Upon our arrival, the keyless entry, air conditioning and cable weren't working. Ken was very receptive, came to the unit and corrected the problems, except with the cable. He said he would contact Xfinity the next day. We never heard back, despite a call and a text to Ken. In order to watch TV we had to use our streaming service, however, it wouldn't work on all TV's. The Wii also didn't work which wasn't a big deal The weather wasn't great so we spent more time indoors, and without TV or the Wii, the days were long. The unit was very clean and stocked well, with the exception of towels. There weren't any washcloths and only 1 bath towel per person so we did laundry daily. Lastly, the unit had lots of games and equipment for children, not adults. We've rented units in this location for several years, they've all had kayaks, paddle boards or bikes for the renters, this was a little disappointing. Great trip, love Key Largo and Kawama!