The hotel service is nice and friendly but this is not a 5 starts hotel.
On the positive side food is good and varied and people are very friendly and welcoming.
The negatives are the beach, which was really disappointing, full of seaweeds and with dirty water, the pool was too warm to use with water above 33 degrees and with chemicals that left our swimsuits all green and damaged.
The private beach area above the beach is nice but as you walk on the beach it’s impossible to have a walk in peace as the locals will jump on you trying to sell several things or escort you.
There is no entertainment for children, all the few activities organised are catered for adults so our children had nothing to do all day. We expected some sort of kids club being used to other 5 starts hotel but nothing here. Also no water sports, they have a pile of 5 kayaks which we were told are all broken and couldn’t be used. They don’t have any SUP or other equipment, the attendants of the water sports were only interested is selling expensive excursions.
Also no service on site to withdraw money, we were suggested to walk 15min along a busy road if we wanted the 10 dollars we needed. We also asked to exchange a banknote as we had to pay the driver and reception said they cannot do that.
I would not come back or recommend this place, main reason being the disappointing beach and sports/kids service, such a shame because some staff were really exceptional like Rami, the amazing bartender!
