The "cabin" was dirty. There was blood on the mattress cover, mouse poop in kitchen drawers, ants in and around the kitchen and on the breakfast nook, rust in the tea kettle, dirt in the canister that holds utensils. The glass in the lamp over the counter is cracked. Spider webs inside and out and we had a mouse we saw at night in the cottage with us.
We spent our first night of vacation cleaning and washing every dish and pot and pan and wiping out the cupboards and drawers. This cabin is old and worn. It was misrepresented in the photos on line. They obviously used a filter to show the knotty pine and hardwood floors as bright and clean. They were not....some windows would not close as they are the old crank windows.
My partner is an Essential Worker. We kept our reservation because Vacasa said they were taking extra cleaning measures at the "cabin". If this was above and beyond cleaning - it fell short by miles. In order to feel comfortable in this cabin we had to sanitize it ourselves and put sheets over the furniture to sit on.
I contacted the property manager on Saturday when we arrived. He sent a cleaning person who did some vacuuming and used a broom to knock down the spider webs. I didn't hear from him again. I sent him a text with pictures on Weds. Still didn't hear from him. I called him on Thursday from my partners phone and he answered. He mentioned they were considering giving us a reimbursement.
How can you reimburse the only week of vacation we had during a pandemic?
We have vacationed in the ADK for the past 20 years. More recently we have used VRBO and Vacasa to rent cottages. We have not had any concerns until now. I do not trust that your companies gave an accurate description of the property. You stated it was sanitized and cleaned. It was not! We paid for a cottage that was misrepresented! That's wrong.
The outside property was beautiful. We enjoyed the dock and the Point and the clear, clean water to swim in.
I would like to hear from you regarding our concerns.