We rented this cabin in lake George for the eclipse. We confirmed on Thursday to arrive on Sunday. The email confirmation said to contact the host for checkin instructions. After we got on the road Sunday, I messaged the host (through VRBO) that our arrival would be around six. I sent a couple other messages to update our ETA during the day. The hose did not respond to any of them. I also called the phone number provided; it was a business line that was not open on Sundays.
We got there about 6:40. I called the phone again, no answer, left another message.
So I called customer service. The CSR turned this over to a “specialist” who in turn tried to contact the host. She emailed the host (I didn’t have the email address) and proceeded to try to find us another place to stay. But the eclipse, right? There were many minutes on hold. This phone conversation took over an hour.
The specialist sent me an email detailing their policy, so I checked my email. Lo and behold, there was an email from the host with door code that had just been sent. No apology, just an excuse about it being before the season started. But hosts decide when to rent, right?
After we got back from dinner, we learn that there are no sheets on our bed. We sleep between bedspreads and I message the host for sheets for the second night. I also emailed him. No response. No sheets. We did look in the closet.
This could have been a much better experience with a little responsibility on their end.