2/10 Terrible
Scott W.
9 jun. 2025
Total garbage, right from the start of just booking this place we were promised a email with the information on how to access the place 48 hours prior to our stay. We start heading over to the place and notice there wasn’t any information for the place in the app or our email so naturally we follow up with the question “hey just wanted to let you know we don’t have the information yet to the place and are wondering if maybe we gave you the wrong information or if there was a tech error could you resend the information to access the place?” No response and we are waiting outside hoping to enter the house during the hot weather. An hour goes by and we think we have been scammed so naturally we reach out to Vrbo to get a refund. Vrbo tried contacting the owner and got no response just like us and so the refund starts going through and finally this piece of work sends an email with the information about 3 hours later so we call the number and this man answers the phone saying he sent the information in a very rude tone and when we say we are working on a refund. He raised his voice and stated “you’re not getting a refund” and here we are with my money back in my pocket and vacation ruined. Would highly recommend a hotel over ever choosing to stay here!
Scott W.
Se hospedó 2 noches en junio de 2025