After waiting an hour for our landlord to come (there was no phone number to call and they did not answer our email) a very kind neighbor saw us and called the landlords, who said they would be on their way. After another 30 minutes, one landlord arrived, saying there was a medical emergency. My suggestion to the landlords would be to give future renters a phone number in order to contact them more easily. Otherwise our welcome was very kind and the apartment was clean, bright, and airy. We had everything we needed, except that the WiFi password we were shown did not work. We left a message with the landlords, but did not hear back. Other than these few glitches, we had a wonderful time and would stay here again as well as recommend it to friends.