I write this review with the preface that I have stayed here twice before and never had any of these experiences. Perhaps the hotel has gone through management changes.
The first room that I entered into stank of pungent take out food, which had not been aired. After two nights, I asked about getting rid of the smell, and they immediately moved rooms. The new room was fine; however, it had many silverfish. I took photos and videos of them - the staff did put down something to poison the bugs. Then the room smelt of that for some time.
I recognize that due to the holidays, there would be changes in staffing. But, my room was turned over once in 11 nights, regardless of whether I put the sign on my door or not. I typically found myself asking for things that would usually have been filled daily without asking. I was not asking for my bedding to be washed as I appreciate the hotel’s eco friendly work.
Lastly, they no longer serve breakfast. I was told a few pastries - there was never anything there. I feel that the website details just need to be updated a little so that people know that there is no breakfast service and that housekeeping will not often happen. Staff are friendly and the spaces are great.
Overall, I would like to stay again and I hope that this was just a one off poor experience. Thus, my rating is written also in light of earlier stays numerous years ago.
