2/10 Terrible
Helen
Viajó con su familia
30 oct. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
DO NOT BOOK! this B&B is disgusting. Trying to get there and communicating with the hotel was a nightmare as they cannot speak a word of English… so do not believe they are bilingual. When we arrive we were parked several streets away, on arrival we were greeted all in French and made a further payment as there was an issue with the Expedia site on top of what we had already paid. When we got to our room on the top floor, the room was dismal. Blood on the bedding, dust and cobwebs everywhere, the wood work was thick with dust, dust on headboards, in the bedding on the plug sockets. The floor was full of stains, some of which I would rather not wonder what they were. The bathroom was dirty, mouldy and smelt damp, the hair straighteners were full of hair. We didn’t stay the night, left within 10 minutes at which may I add at 9pm to try and find a new hotel. I emailed the owner in French of course as she isn’t bilingual and let her know. There was no response, and we couldn’t see her as she doesn’t live on sight. I can see why due to the state of the place. I sent all the details to Expedia for a refund, including pictures which would be great if I could share as the pictures on Expedia are most definitely not a true representation. Unfortunately as Expedia we’re not able to discuss the matter with the hotel as they do not speak English and refusing to communicate, no refund was offered; but a £25 credit note. Obviously I have refused as I would never book with Expedia again!!!!
Helen
Se hospedó 1 noche en octubre de 2024