We got incredibly lost using Google Maps. After heading up narrow dirt roads and maneuvering multiple hairpin turns in our minivan, we realized we were in the wrong place. My husband's phone had no signal, but fortunately, my phone had one bar. We then tried Apple Maps, which took us to the right road, wrong house. After about 45 minutes of searching, we lucked upon the rental. (We tried following the written directions, but the main road sign was missing.) We were so happy to finally arrive! It was freezing, and after a long drive, the kids had to potty BADLY. Unfortunately, we couldn't get into the house. The Vacasa instructions referred to a "lockbox." We spent 15 minutes in the cold and dark looking for it. Eventually, we figured out that we just needed to put the code into the door lock. But, it didn't work. We read the help guide, and we still couldn't get it to open. Finally, I called the help number. The Customer Support Person was super nice. She told us that there was a lockbox. We spent another 10-15 minutes looking for it to no avail. She then disconnected to contact a local person who could hopefully help. She called back telling us to try pushing the lock logo first, enter the code, then press the logo button again. That worked. Finally, we were in. That experience set the tone for the rest of the trip. There were no instructions or labels anywhere. I've rented quite a few homes through VRBO/Vacasa, and this seems unusual. A few lights were burnt out. The heater in one of the bedrooms wouldn't turn off, so a previous guest had just unplugged it. The grill had gas, but it wasn't connected properly. The kids were upset because the upstairs DVD player would randomly shut off. The jacuzzi water was green. It was so gross that I just avoided it altogether. The dog area is great, but our pup was able to escape. There's not a good way to watch the dog area from the house so if the dog was outside, so were we. Although the place seems private, we could hear the neighbors playing music, practicing electric guitar, and talking on the phone. One neighbor stopped by to tell us she would be parking her car across the way. There are cameras EVERYWHERE, and honestly, it was a little off-putting. I felt like maybe we were in a bad neighborhood. For what we paid it was just okay. The house itself was very nice, but it's the little things that make a stay enjoyable.