2/10 Terrible
jocey s.
28 jul. 2025
No le gustó: Limpieza
I booked this apartment for two nights in July. The portable AC unit is useless and it is impossible to get the temperature down in the apartment to a comfortable sleeping temperature. I dealt with the warm muggy apartment the first night after spending two hours trying to fix the unit myself. The next day, I worked with the management company and asked them to please fix or replace the ac unit, and they promised they would. After a long day of sightseeing, when we returned to the apartment, it was still unbelievably warm in the apartment. The management company claimed "there was nothing else they could do" as it was an apartment with no windows and it was summer time in Lisbon. Meanwhile, my friends who rented a VRBO down the street, slept very comfortably in a different apartment, also with a portable AC unit.I told the management company, I would not be staying the second night and would get a hotel instead. There was no offer to replace the AC unit, find another property for me and my daughter to stay at, or a refund. In addition to ac unit not working, there was a severe cockroach problem. Again, the management company blamed that on the fact that it was a ground floor apartment, yet my my friends down the street, also had a ground floor apartment, had NO cockroaches. Until this management company rectifies the AC situation and the cockroach infestation, I would NOT recommend staying there. Very poor customer service.
jocey s.
Se hospedó 3 noches en julio de 2025