Do not rent this house unless you plan to spend most of your stay cleaning it. The house is in horrible condition and customer service is nonexistent.
Having stayed in many VRBOs and other rentals in multiple countries, I can safely say this is the worst rental I have ever encountered. The sheets were stained and dirty, the floors covered in dirt, stains on the walls, every dish in the kitchen was filthy, as were the pots and pans. We spent the entirety of our first night in the property washing sheets and towels (including towels in the pantry, which were also disgusting), and scrubbing the kitchen to make it usable.
The "cleaning fee" the company charges is a scam, since it has very clearly not been cleaned in years.
We notified the corporate owner/renter of the property of these issues by e-mail and text; but the company never replied.
Other low-lights:
* The roof leaks, so bring buckets. If it rains, it drips in the living room.
* The back door was open and unlocked when we arrived, so there are clear safety concerns.
* The kitchen appliances are ancient and barely functional.
* The stove is so dirty that anytime you turn it on, it burns the residue from the past dozen occupants that the company never cleaned up after.
* The barbecue grates are broken.
* The lounges on the front deck are also broken.
* In addition to the surface-level filth, the house needs a very, very deep clean. The stains on the walls and ceilings are obviously not new.
It's tempting to give the house another star because of the location (excellent), how great Lopez Island is, and the ease of getting into Lopez village, but the reality is that the house itself is an embarrassment.
You will have problems renting it, and the rental company is unresponsive.