I had a decent review (in mind) for this hotel. That until I was awaken at 6:40 in the morning by a maintenance guy trying to enter my room. Despite the fact I had a “no disturb” sign placed at the door, this guy tried to enter and if I didn’t have the lock on, I would wake up with him inside my room. So, after all the noise of the door hitting the lock a couple of times, I jumped out of the bed and confronted the person outside. That’s when I found out it was a maintenance employee that only said sorry and almost ran away.
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One would think this is the worst part of the story but to me it was the customer service I got after the fact.
So, I went to the front desk searching for a manager and got directed to a “senior clerk” (the manager wasn’t available that early).
This guy made me repeat the story at least twice in a very infantile manner (so “he could understand”). He then proceeded with an extremely condescending approach (language wise to start with) and then escalated to the “these things happen” argument (appalling really).
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He eventually apologized (as the minimum expected) but honestly, his approach not only didn’t remedy the situation at all and made things even worst.
