NO help from staff. Wasnt even given hand soap for bathroom, and was shrugged off when we asked for it. Students tend to work here, and they do not know what they're doing. Our room was infested with ants throughout the bedroom and bathroom, and staff acted burdened by contacting housekeeping. Housekeeping was great to remedy the problem, and she was very friendly. Additionally, you couldn't flush toilet paper. This isn't a huge issue as we've been to Greece, but this was not communicated anywhere about the room before or after booking. This building is just dorm rooms for students that were bought to be rented out. They are not taken care of. I would not recommend this hotel to anyone traveling to the Luzern area. Stay very far away from BHMS.