4/10 Mediocre
Stef
Viajó con su pareja
7 feb. 2025
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Thermae2000 is a known for its spa and great pools. These were fantastic. The hotel however, was not great at all.
Staff was very rude and people at the reception hardly knew their job. We had to come over for every small miscommunication and this happened very often. Things also weren’t properly explained to us, and navigating the building was a hassle because of the lack of routing.
Communication about restaurants was also very unclear. The “fancy restaurant” at the hotel, turned out to also be a poolside restaurant. Dresscode was unclear and we were offered a wet fabric chair while wearing formal clothes.
Reception was in the pool entrance because of construction in the hotel entrance. This was poorly communicated and hard to navigate at night. The hotel entrance had no lights, it was full of trash and tools and we saw multiple people struggle to enter the lobby.
Most of the rooms feel dated or are in construction. We had a new room, which was fine. We however had a random old fridge, left in the middle of the room (we already had a fridge). We also didn’t get any body lotion, make up pads or q tips. Pretty weird for a hotel next to a spa.
Breakfast was alright but was clearly the same every day of our stay. Plates weren’t even redressed, just replaced the day after. The breakfast also lacked a lot of warm options, such as pancakes.
Overall, the pool really saved our stay. It’s a great pool and therms, but the hotel was very mediocre at best.