6/10 Aceptable
Heather G., Georgetown, TX
8 jul. 2025
Le gustó: Limpieza
Great property. Very unpleasant property manager.
The view of the river is gorgeous from this rambling spacious old house with lots of charm.The giant bunkroom was the best and beds were comfortable. My interactions with the property management team were the WORST experience I have ever had with a vacation rental. We prefer vacation homes to hotels and so use them exclusively - I have never written a negative review. No one has ever written a neg review of me - ever.We were to stay there July 5-7,which just so happens to be the day there was ongoing flooding, death and destruction across the larger Austin area and hill country. A flood warning for Caldwell county where the property is located was in place through the late evening(screenshots below) and Travis county (shelter in place order) with constant ongoing rain throughout the day on the 5th. I asked if we might move our stay back one day (it would be a Monday and was not rented) OR simply miss the 1st day at our expense and have a late checkout at the end. I was rudely told that weather issues do not “require” them to be flexible. As the deathtoll from homes and people being washed away on rivers in the area piled up, I was dumbfounded.I recorded this conversation-my exact words were “Why would you be so inflexible in this situation when the home is unrented?” No raised voice.The woman from the property management co told me “weather doesn’t require us to change any dates. I will not be belittled and will only communicate with you by text”. Unbelievable. Never again.
Heather G.
Se hospedó 2 noches en julio de 2025