The unit was very clean. There is a nice living area and a well equipped kitchen. We enjoyed pleasant outdoor seating on the patio. A few hours into our stay, we realized that there was no hot water. I messaged the property owner, Scott, to let him know. His response 12 hours later was “sorry I am in Boston.” When there was no further response, I messaged again saying that we would like to be able to shower and wash. I asked Scott to call someone to address the problem. After waiting a more few hours with no response from Scott, I contacted the property management company. They stated that they could not act without the property owner’s involvement, also stating that the owner had been made aware of the hot water issue on Friday, the day before we checked in. I also called VRBO customer service. After I placed these calls, Scott finally messaged me. Rather than saying he would call a plumber, he gave me key codes for a few of his nearby properties, saying that we could use one of them and should bring our own towels. These units were unoccupied but had not yet been cleaned. My family felt that this situation was unacceptable. We decided to shorten our stay and leave the following morning. The next morning, as we were getting ready to leave, a plumber arrived. It is difficult to understand why Scott did not call a plumber when first made aware of the problem and did not let us know when one was finally coming. The property at 12 Barneys Ave is very nice, but Scott’s indifference to the hot water problem was very disappointing.