We have rented from VRBO many times in the past and have always had a good experience. Unfortunately, that was not the case this time. When we arrived and entered the home, it was filthy and run down. The pictures absolutely did not accurately represent reality. The floors were very dirty, and the bathroom had hair in the shower and on the toilet. The beds looked sunken in. We quickly realized that we weren’t comfortable staying in the home. I called the property management company, and asked them to either allow us to move to another property or refund us. They asked me to send in the pictures, which I did. After several back and forth exchanges, they said they didn’t have any other properties to move us to, and they would only refund 50% of the cleaning fee. I asked for the situation to be escalated, and they said someone from management would call me. I’ve yet to receive a call, and it has been over a week.
Due to the unsanitary conditions, we left the home and had to find a local hotel to stay in and lost $1,400 because they would not give any type of refund.
I’m writing this review because I don’t want the same thing to happen to another family.