6/10 Aceptable
Mark
Viajó con su pareja
21 ago. 2025
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
We have stayed at the Kelly Inn the past 2 years on our way to the Sturgis motorcycle rally and this year we did the same. However this year we did the same but arrived just before a severe thunderstorm started. We just made into our room as the storm opened up, major rain and very strong winds. Shortly after it started we realized that rain was coming in under our outside door and it was leaking down our window from the upstairs room above us. We notified the front desk and they gave us towels to mop up the water coming in under the door and place in the windowsill. We mopped up the water and repeatedly wrung out towels on the tub to keep up with the water coming in. We also tried our best with the water in the windowsill, however the air-conditioner was just below the windowsill and we had concerns with running it due to the water leaking down. After about an hour the rain slowed tremendously and we managed to dry things up well enough. We were still concerned with the water that had ran down around the air-conditioner and did not run it for fear of an electrical problem. The agent at the front deck contacted the manager and something would probably be worked out toward compensation in the morning. The next morning when we checked out I mentioned our situation to the clerk at the desk and she informed me that the manager would not be in until 10:00 but we should probably hear something from them. Well its been 3 weeks since and we haven't haven't heard anythingfrom them.
Mark
Se hospedó 1 noche en julio de 2025
