First off, let me say I can't say anything negative about the home itself because I never made it up the hill to the house. I have no doubt the pictures.epresent it well, and I'm sure it's wonderful. I also want to say the hosts responded quickly and I believe they think they have given guests a fair heads up about the road to the property. I just want to say that I live in northern Utah where all our vehicles are 4 WD out of necessity. I live on a hill (not like theirs, to be fair), and am used to needing to be an aggressive driver in 4WD to make it through the ice and snow. I wish I had taken video of the road. I did rent an AWD vehicle and had it in low, and even backed back down and tried the hill/curve that stopped us three times before I just decided there was no way the vehicle was going to make it. So it was greatly disappointing and frustrating to lose several hundred dollars and never even see the house (that includes a significant cleaning fee that they neither needed to pay someone nor even bother to make the drive out for because I messaged them as soon as we couldn't get up the road). I don't necessarily expect a rental refund, because we did prevent the rental of their property, but I feel like a refund of the cleaning fee would have been decent and fair customer service since I did rent an AWD vehicle as recommended and drove aggressively and according to their directions and the AWD just couldn't do it.