6/10 Aceptable
Kirsten B.
25 feb. 2025
Disappointed with some aspects of our stay
While we enjoyed our stay for the most part...the location, beach, pool etc we were disappointed about other issues. The dishwasher and dryer in the West unit did not work, let management know and they had someone look at it the following day. Said it was fixed however the dryer did not work our entire stay. Luckily we had the East unit's to use. The WIFI worked arrival day and did not work the rest of the vacation. Let management know and was told they were waiting on a resolution from the owner. I guess there was no resolution, because it was never restored. We requested a midweek cleaning since the villa's description said it was included with a 5 plus day stay. The response from management was that it was not yet confirmed. It must have never been confirmed because we never received it either. We had to wash our own towels etc since no fresh ones were brought even after requesting them. The communication from Gabby was non existent, her assistant did all of the communicating, but that ended on Wednesday...did not hear from either of them since then. I addressed these issues with the owner while we were still there and he said he sent it onto Gabby and asked if I communicated the issues with her, which I had already done with no response. Management seemed to place the blame on the owner and the owner pushed it back onto management and none of the issues were resolved. I had reached out to the owner after departing and still have had no response.
Kirsten B.
Se hospedó 7 noches en febrero de 2025