Hi. I don't wish to take away from the graciousness of the Gentleman property manager who greeted us upon arrival. Additionally the place was lovely and clean, I really liked it.
However car trouble occurred on the way and a friend came to my rescue. He had a small dog. We arrived very late, in the dark. We offered to park his car off the premise with dog in it (my car was going to have to be towed). The reason we offered to the Gentleman who greeted us to park the car with dog off premise is on account of the no dog rule. Gentleman said it was fine to have the dog in the car within the gate, or even standing next to the car as we might need to get him out to walk him to outside the gate to allow him to relieve himself. The next morning Mrs. was very upset. It gave the feeling that she had not communicated with the Gentleman over this detail before calling/reporting a violation on me in to VRBO whereupon a rep ran me down by phone calls/messages insisting the issue be resolved (by the time the phone calls began it had already been resolved). This definitely took away from the day of enjoyment (and finding a solution to our car issue). VRBO rep was difficult to reach while trying to return the call, never was able to speak directly with him and no one else at VRBO seemed able to take the message that the Gentleman and Mrs. had not communicated. Its okay, we didn't want a problem over it but left the dog in the car overnight off the premise on night two. This was my first ever experience with VRBO. I am a frequent traveler worldwide, always able to be friendly with host and not at all used to being treated this way by my host or agency. The Gentleman met me but the Mrs did not, she met only my friend. It would have been helpful for her to speak with me directly (I am the one who booked the reservation) or her husband for clarification before calling in a violation to the agency. In that way it could have been handled far better and not make me feel like my first review with VRBO has me appear criminal. You are welcome to respond to this VRBO. I did not save the messages but believe the representative's name was Eric.