It is completely run by a management company, so you can never talk to a real owner. The management company will not correspond with you through VRBO, as I sent two different messages and never got a response. Convenient to The Grand Ole Opry. It needed a good deep clean. Broken glass on the floor, which I stepped on barefooted and my brother-in-law stepped on a large staple barefooted as well. Dirty master bath sink upon arrival. Furnishings in family and dining are trendy, but not at all comfortable for spending time together. One kitchen towel was given and one bath towel per person for multiple days. Should have been given alternate sets to use while laundering. Had to watch TV on the laptop. There was no YouTube TV app on the TV to sign into our own account and they had it blocked so you couldn’t add it. If you aren’t going to be there much, maybe it would be ok. But, we wouldn’t choose to stay again. I am a VRBO owner as well and in my opinion was not acceptable.