start off, the check in instructions state that the "key in the lock box will open the door with code" it did include the code for the door, but did not instruct to forcefully turn the lock. it took over 15 minutes to get inside when i finally figured out on my own how to open the door. the key that was in lock box on back deck did not open any doors. this needs to be clearly stated before arriving. Secondly, the outside of the house was coverd in spider webs and dead bugs that have been sitting there for quite sometime. i was very understanding when the manager informed me that they must have "passed over" doing the outdoor blowing of all of the insects and huge spider webs, and agreed for them to just come and do a quick clean up the next day. That never actually happened. After i sent photos of the dirty washing machine that was filled with gunk, garbage etc, the bugs inside of the house in the corners, and the broken front step that any of my 3 children could have gotten severely hurt from, they offered a "gift card" for dinner. it was a nice gesture. but i had to call multiple times to even get it dropped off the next day, it was offered to us, we did not ask for it. on top of all of the unfortunate circumstances, the air conditioning was not working in the house. the thermostat read 78 degrees and no one was able to get to us until 9pm that night. We have a 7 month old baby, and that is not ideal for a baby. the amount of money we paid for 2 nights was not equivalent to the quality of the home. Severely disappointed, and unfortunately, i'm not sure i would ever use this company again, let alone recommend this company. I have rented enough vacation homes to know what kind of things to expect with few complications along with complications, and this trip was anything but enjoyable in regards to the home. i am human, and i do understand things happen, but the amount of issues/complications/uncomfortable situations, i only feel as though this was a neglect of the property.