2/10 Terrible
jesenia r.
5 sept. 2022
A Difficult time
we have been renting short term stay and this has been by far one of the most difficult stay. Starting with the ch2ck in process with was extremely challenging. the instructions on the check in message says to press the lock icon with the key pad didn't have. then we received another instructions stating to enter the code and then turn the handle twice, we tried several times and it didn't work. we contacted them through the app and didn't heard from them and have to relay on the other guests from the lower property to communicate with them. A nice lady came and tried to help us, but she couldn't fix the lock . They offer to change it, but the timing would not work for us. We asked for the AC to be lower as we don't have access to control it. The lady said she will pit it low to 68 pero our request, however, that night was hat and the ac never kicked it. When we ask for it to be lower, they said that it cannot be lower than 71 and then another message came in stating it was now lower. They have fan in all bedrooms in the second floor, yet when you turn the light off, so did the fan in two of the rooms. The shared driveway is also an issue because when we came in there were 4 cars parked and no space for ours. We reached out to them for support and they said they will contact the other guests to open a space for us. We also check in with the other guests and we're coordinating with them so that they know we have check out schedule for the next day at ten. the house was clean and the jacuzzi was set up for us after we pay extra feet.We do not recommend this property nor will be staying here again.
jesenia r.
Se hospedó 2 noches en septiembre de 2022