4/10 Mediocre
Rauan, addison
Viajó con su pareja
21 jul. 2025
Le gustó: Servicios
Disappointing and unacceptable for a hotel supposedly of such high caliber. Despite the fact that we booked a junior suite with sea view the room’s windows were filthy upon arrival. We got conflicting stories about the cleaning schedule: first every 2-3 days, then every 15 days, finally every three months. The manager mentioned that it costs them two-grand each time to clean which is really not our concern. They also neglected to take a credit card for incidentals at check-in, leading to an awkward situation when I tried to charge brunch to the room. Nothing would've been done about the windows if we hadn't followed up several times, including a long call to Expedia. Two members of reception were quite argumentative, almost acting like it was a favor for them to let us stay at the hotel, rather than valuing us as customers. Most of the staff, including Michael at reception, were very friendly, and Hannah and the spa staff were excellent. We ended up leaving with a bad taste in our mouths.
Rauan
Se hospedó 5 noches en julio de 2025
