We have stayed here before and the experiences were night and day. This time around our room was not as clean as it should be, didn’t smell clean when we walked in. Usually you can smell cleaning products, we did not. It smelt like corn chips. We have young children, to me it was unacceptable to have a room that we paid for, not be cleaned properly. They were short staff. Pool was cloudy and not clear like it was last time. The lady that prepares the complementary breakfast wasn’t the friendliest to say the least. The breakfast was terrible. The first day they didn’t even have enough breakfast to serve. Was told by the lady who works in the kitchen “sorry it was a busy weekend, nothing I can do about it”. Then on another morning, my 4 year old and I walked to the breakfast room to bring back some breakfast to the room because our one year old was very fussy due to him teething, the same lady came up to me and asked “are you planning on taking that back to your room?” I said “yes” she then said “oh they don’t like you doing that anymore, it’s harder for them to clean the rooms”.. I mean seriously? The room wasn’t even clean, and people get take out all the time. How hard is it to clean the room. We were very displeased because like I said we had an amazing time the first time my family stayed here which was a couple years ago. We ended up checking out the night before we were supposed to originally check out. This time around was enough for us to not want to come back.
