Christine was a pleasure to deal with, very helpful.
There are several areas we were not happy with, that includes:
I resent being charged a cleaning fee, especially when I arrive and the house is not clean - spiderwebs in every room, dirty windows, inside and outside, dead cockroaches in the utility drawer and everything else appears to have only had a 'quick' wipe over.
Plus - there is a note on the fridge telling us to clean everything before we leave.
I think it is rude to provide basically two nights of firewood and then to advise if I require more I have to pop up to the service station to buy some. This is the equivalent of saying you can only use the air conditioner for two nights and then you have to pay extra!
In addition, we booked out on 18 April, leaving everything clean and tidy, but I only received my security deposit on 5 May - that is an obvious money making rort for HomeAway.
Denmark and the surrounds are beautiful and you definitely need more than three days in the area.