I'd forgotten that Home Away had merged with VRBO, thus permitting rental agencies to list under the VRBO heading. My bad. Renters beware.
We have rented from owners across Europe, New Zealand and multiple sites in the US. We are used to communicating directly with owners who truly have a vested interest. Central Reservations does not appear to have the best interest for their clients- owners and renters. If they did, they would make their check-in more user friendly. After a long drive, we had to travel an additional 20 minutes just to pick up "keys" and parking pass for a keyless entry unit! Email the code and leave a pass in the unit, as owners around the world do! Also, don't argue with me that the cleaners can't leave a single roll of toilet paper in the unit! It's common decency, regardless of your stingy contract- supply all linens and paper products! Totally NOT worth it to stay here for a couple of nights. We would have been better off at a hotel where we could have gotten a decent cup of coffee without purchasing Keurig pods we will never use. BTW, we had a two month rental in New Zealand where we never had to purchase paper products, detergents or supply linens. We did before leaving, to replace what had generously been left for us. We left the OC unit as we found it, clean and unwelcoming- with a partial roll of TP! Obviously the 15 5 star ratings we'd read for this place were either friends of CR, bots or much more forgiving than us.