I would give this location a three star because of how quick communication was with the owner with check in......but the overall experience was not good.
I’ll start with the good. Really nice location, meaning the room was located in a great part of town. Directly by margarita ville and duns river. The building itself it really dated but it’s in the middle of everything so I understand. Quick check in. That’s really it for the good.
The bad, the rooms were very dark, lighting needs updating. You can’t sit comfortably on the balcony, the chairs take up most the space. Kitchen decent, bathroom hot water didn’t work.....overall the place was ok but updates are needed.
What ruined the experience for us was the housekeeper Shelby (or Shelly), I had to give her a cash deposit upon arrival, it was incase of any damages. We paid the deposit and was told we would get it back on departure day. Shelby was aware which day were leaving. She requested that if we wanted to stay more nights that we could pay her directly, I felt that was unprofessional. She then proceeded to tell me how the owners have broken up but still doing business together. I kept trying to get her to stop communication because I felt uncomfortable discussing there business.
On the departure morning I called to get my deposit, the house keeper then stated that I should of reminded her, so she could of given it to us the night before. She then explained she doesn’t work on Sundays, she then told us to leave the keys on the counter and turn off everything and that she would get to it Monday! We thought it wasn’t a good idea to leave the door unlocked but she insisted...... so we told her we would be back in two days because we were heading to another place. She said she would have our deposit then.
Two days later I called her (housekeeper) to let her know that we were on the property......She then hit us with....Have you spoken to the owners? We said No why, she explains that there were iron burn marks on the sofas......and that she couldn’t return the deposit!!My husband was livid!!! WE NEVER EVEN USED AN IRON!! We couldn’t believe it! I then made her show me the iron burn....
THERE WAS NO IRON BURN....on any of the sofas! Shelby point at a small dark spot that my husband wiped off by brushing it with his hand.
We couldn’t believe this woman was trying to keep our deposit and once I said I was calling the owners she then proceeded to give us the deposit!
Dont Recommend at all!
