Check-in was at 4, however, we were advised a couple of hours prior that the property would not be ready until 6. After a long road trip, we were eager to get some rest, but understood that sometimes these things happen. So we found a way to pass the time and arrived at the home around 7:30 only to find the home still being "cleaned". Two cleaning staff members were socializing on the porch while another inside said she still had to mop the floors and asked if we wouldn't mind getting the linen out once it had dried. Needless to say, we obliged as we just wanted to get in the home at that point. The property wasn't ready and the staff didn't vacate until 8PM! I have never experienced such a delay while renting any property and we have rented many. If that wasn't enough to put a damper on our stay, the fact that the property was filthy when we entered, def tipped the scale. I spent the next few hours discarding leftover food items from the previous guest, cleaning old food scraps from the dining and countertop chairs (noodles, shredded lettuce, sauce stains and more), picking up unfound plastic eggs from what I assume was an Easter Egg Hunt and all the while I couldn't get the image of the two young ladies just standing outside, leaning against the house when we arrived and of course, the fact that it was nearly midnight! The pool was also dirty and needed to be vacuumed which was done the next AM, but only after we were told that "the pool is usually cleaned weekly" which is understandable except that the staff should also ensure it is provided to the guest in a clean state no matter what day of the week they arrive! But it wasn't just that, the property was also in need of a deep cleaning as there was guck under the kitchen faucet handle, dirt and crud built up on the hand railing and most of the furniture throughout the 3 floors, as well as marks on the walls that could easily be cleaned/touched-up, bird poop on the lounge chairs, and the exterior (back) was in need of a pressure washing. It's amazing that the home is less than 2 yrs old as it appears much older because it hasn't been very-well maintained. Nevertheless, we military retirees, have stayed in far less wonderful places (although for free) and made the best of it. We had already requested to extend an extra day and since WE cleaned the place we figured we might as well stay. We actually loved the resort and the property has so much potential with the right property managers.