6 couples joined us for a couples retreat. I read several distasteful reviews about the property 1 month before we arrived. I called to see if we could change the reservation to another property and they assured me that they do quarterly inspection and would exterminate if they found anything.
On the day of our arrival servers things were brought to my attention by my guest. There was a lot of wear and tear in the house: walls with markings on them, no light bulbs in the lamps, broken outdoor tables, broken handles on doors, blinds broken, theater room chairs broken, broken dish disposal, stove no heating up, no pots and pans, a lot of wear and tear on furniture and roaches!
We took pictures and called no answer, texted no answer, emailed no answer...During the week we were able to get a hold of someone but Friday after 4:00 it was a wrap!
We also had a hard time operating the theater room. It is not tech friendly at all. I wished we had been give. The option to change our reservation after we read the reviews.