I have rented VRBO plenty of times prior and as with any rentals, there are minor issues you overlook. This was not a clean home as I swept and found dog hair and other left overs around…many lights had burned out bulbs or didn’t work at all. Fireplace never worked. TV was stuck in one channel the whole time, great for teens in the house, not. The WiFi password wasn’t written anywhere and I DID call for assistance for all matters including the missing DVD player that turned up on our last day at the front door. Thanks maintenance, terrible. Housekeeping dropped off light bulbs, first to the wrong house, after we waited around for them to show up, then just handed them to our 18 year old. When he mentioned that our TV didn’t work, she said “that sucks” and left. Washing machine, no soap, smelled like mildew, as did the dishwasher a sour milk smell. Couch was stained and was a sectional that was a joke to sit on comfortably as it moved in pieces, literally pieces! No one came to fix anything, just drop off light bulbs and a DVD with a remote for the TV 2 days into the trip. Never could make it connect. Yes, we walked the beach, played games. But if you advertise one thing don’t sell me something else. COVID or not, if you don’t have the staff to properly check the houses, remove the properties from your pool, stop making excuses and give people what they pay for.