4/10 Mediocre
Kathy S.
20 jun. 2025
No le gustó: Limpieza
House with promising views, owner with unfulfilling promises
We took this trip in memory of a friend gone too soon. The house is as previous reviews listed, a good home, decent location, and a gorgeous view from the pool area. Im guessing many of those reviews didn’t include needing to contact the owner. Our problems started when arriving and being unable to get into the home by code, as the dead bolt was locked. The number listed through check in, didn’t answer & was later told it was a wrong number. We were able to enter the house through the garage. Upon entering, the house was in the same condition the previous tenants left it. The beds were stripped, the dirty laundry was piled in the kitchen, both dishwashers were filled with dirty dishes. No sign of any cleaning being done. We found an additional number once inside the home. The owner was not helpful to us, until I sent photos of the situation. He did then call me back. The cleaners came in the morning, did a good job, The owner came & asked what he could do to make it right. He very quickly agreed without hesitation to the suggestion. After arriving home, the owner was not taking or returning my calls. I spent many hours into days on the phone, & sending proof in emails to Evolve, the host company, of the disappointing conditions we encountered. Despite the great views, I will not be returning to this house. The owner flat out lied to us about how he was going to fix the situation of our negative experience. Through Evolve we were able to get 50% of his offer refunded.
Kathy S.
Se hospedó 4 noches en junio de 2025