2/10 Terrible
Paul J., Laredo, Texas USA
4 ago. 2024
Le gustó: Limpieza
Issues
The air conditioner in its entirety (Fan, Condenser, and Thermostat) stopped operating sometime between 1:00am to 4:00am the morning of Friday August 2nd. I attempted multiple times to report the issue to Guest Services shortly after 6:00am the same day but was unable to speak directly to a representative and each time redirected to voicemail. I left several messages and in one case as part of my voicemail asked for an urgent reply, which never came. The temperature in the townhouse became so warm and with no reply for Guest Services whatsoever that at 10:00pm that evening we made the decision to prepare the townhouse for the cleaning team, packed and loaded our items in the SUV, checked out at 12:00am (midnight) August 3rd then immediately departed for Baton Rouge. Our stay ended on a VERY sour note.
One more issue to report. The barbecue grill needs to be replaced as it is old, small, and not adequately maintained.
Paul J.
Se hospedó 7 noches en julio de 2024