Booking and checking in was easy, and the location is great, especially for Bryce Canyon. The bedding was clean, the beds were comfy, bathrooms were well stocked and clean, and the house stayed warm.
But our experience overall wasn't great. It doesn't look like this place has been maintained outside of the bare minimum. It seems like cleaning is just a quick sweep, soap restock, sheet change, and maybe counter wipe down, because the rest was dirty.
Our son’s feet were filthy after just a few minutes of walking barefoot, so it seems like the floors weren’t mopped. There were spider webs all over the place, several with live spiders we ended up having to remove. The window sills were covered in dirt, cobwebs, and dead bugs. There were old combs and flossers in drawers and under furniture. Many of the windows were so filthy we couldn’t see out of them.
There was some general disrepair too. The back door is full of these weird cuts that let in cold air at night. Also, there’s just a little pillow pushed up against the base of the door to try and minimize draftiness instead of good weather stripping. Luckily the heater in that room works well!
Also, just since it’s an old house, be aware that if you're in the lower part of the house, you’ll hear every movement from upstairs because the floors are so squeaky.
I know I could have had property management send out someone to do a deep clean, but I sort of resist that on principle. It’s not my job to make sure the house is clean and ready for guests. My job is to leave the property as good as (if not better than) I found it. I just felt like it’s not up to me to maintain high standards of cleanliness.
Still, I was prepared to give a decent review. But after we left, I felt since the house was so dirty that I was justified in at least asking for a refund on the cleaning fee. They offered to send someone to clean, but since we had left I figured that would happen anyway. I suggested a deep clean and then asked for the refund twice. After the second time, they stopped replying altogether, not even saying they couldn’t or wouldn’t. While I understood going in that I likely wouldn’t get the refund, it didn’t feel great to be ignored. (For the record, this review is NOT an attempt to still get the refund. I’m just disclosing how the interaction contributed to my final review.)
So all in all, the combination of low cleaning standards and being ignored resulted in a forgettable experience.