We had a group of 13 people and house accommodations were perfect for that size. Our family had a very nice time and enjoyed the pool & grounds. The views are stunning. We did feel that the description of “Luxury” was a bit overpromising. No Welcome binder in the house, it was very frustrating to try to figure everything out (WiFi, TVs, HVAC) on our own and having to reach out to the property manager multiple times seemed like a nuisance. HVAC doesn’t work in Kitchen/Living Room/Dining Room (main living area) – we understand that there was an issue with the previous guests freezing up the unit but it would have been nice to been informed of this prior to our arrival. It also would have been nice to have been supplied with fans as an option to move the air in those rooms, it was extremely hot. The kitchen and living room get direct sun in the afternoon and made the temperature rise to an unbearable degree when preparing meals. From about 2:00 until 9:00pm those three areas were not livable with the heat. This was by far the biggest issue. Pool had black algae in spa area - not clean and we had paid a $300 pool fee. Elevator & washer and dryer were listed as an amenity but you do not have access to them. It was also very strange to have housecleaning people on the property while we had it rented, it felt as if it was more of a hotel, not a luxury rental house, and this was not disclosed to us. While the housekeepers were very pleasant, I would have appreciated a heads up that this is the way you were running the property as it seems unconventional. One day there were 3 people on the property and our kids were very alarmed and unsure who they were and if they belonged there. They did not clean the house, only were there to do laundry. Seemed strange. Overall the house has a lot of maintenance issues (doors don’t lock, blinds broken, HVAC, etc.) that need to be maintained by someone who has the ability to fix them and the attention to detail. Needs a property manager because it is a spectacular home – just needs more attention. We felt like the property overpromised and we overpaid, due to the current conditions. I sent an email to the owner after we left with some of our concerns and sadly he never reached out to us after our stay. We spent $8000.00 for 4 nights (with no HVAC or fans in the house main living area) and he failed to credit any money back or return an email. We made memories with family but won’t be coming back.
