We booked this home for our family and friends for our daughter's wedding at Ocotillo. The view is beautiful, the neighborhood is very nice, and the proximity to Ocotillo was convenient. However, 15 minutes before we arrived, I got a message saying they had discovered a water leak in the garage and the pool had an algae buildup - a plumber was on the way and the pool techs had been notified. We arrived, saw no evidence of water leak, but the pool was green. No one showed up for the pool. I messaged Jon that night "any word on the pool?" No response.
Day 2 - messaged again twice, finally responded later that afternoon, he had assumed someone would have been there, and gave no other information. Messaged again that night, no response.
Day 3 - no response
Day 4 - still no response. messaged again, this is our last day, no one ever came, pool is green, not able to use, extremely disappointed, asked for refund. No response.
Day 5 - still no response, messaged we had checked out, please advise re: refund. Finally responded, apologized and agreed to a partial refund that was not particularly acceptable in my opinion, but done trying to communicate with him.
Followed up with another message to him after we got home regarding two other issues with the house (cockroach and hot water - just wanted him to be aware) and two weeks later, there's been no response.
Overall, we enjoyed our visit because it was for a very special occasion, however, we were extremely disappointed by not being able to use the pool and the lack of communication. Could have booked a lower priced home without a pool.