2/10 Terrible
Kiana G.
31 dic. 2024
No le gustó: Limpieza
Beautiful Home Overshadowed by Rats
While the property itself was undeniably beautiful, our stay was unfortunately overshadowed by cleanliness issues that couldn’t be overlooked. Upon arrival, we were impressed by the home's aesthetic and the serene surroundings. However, we quickly discovered a rat in the grill, clearly due to a lack of cleaning over a substantial period of time. Throughout our stay, we also noticed other rats, which made it difficult to fully relax and enjoy the property that we spent our money on. Since guests are expected to clean the grill themselves without any enforcement policy in place, it is critical that the grill is thoroughly inspected and cleaned after each guest's stay by management. Clearly, this was not done.Under normal circumstances, it’s likely this property manager performs adequately. However, leading up to and during our stay, when issues arose, he appeared stressed, rushed, and condescending in his communication. As a representative of the property owners, his handling of the situation fell far below expectations.It’s clear that this home has potential to be a perfect getaway, but attention to cleanliness and pest control is absolutely necessary. We hope the owners address these issues so future guests can have the experience they deserve.
Kiana G.
Se hospedó 4 noches en diciembre de 2024