6/10 Aceptable
Tahiia
21 oct. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Our stay at the Grand Ocean Bay was supposed to be the highlight of our honeymoon, unfortunately, it was very underwhelming.
The property is stunning and the design inside and out is gorgeous. However, the operations of the property is lacking. Shown to a room that was dirty, told it wasn't our room, moved to a new room, no hot water, no hair conditioner. This was remedied quickly but we never had enough hot water to fill the tub, which was a big reason for booking the property. We went to the pool and they had no beach towels left.
The restaurant food was amazing! Napkins would be useful.
When I booked, I was told there would be a basic honeymoon setup but we received nothing. I didn't think much about it until I saw another guest receive a happy birthday dessert plate at breakfast. This was disappointing.
When I gave feedback, the communication was frustrating and I felt the compensation lacking. We went from being offered a beachfront villa(we only had one day left and didn't want to move again), to drink vouchers, to being offered a private vehicle to the airport (when they already offer this service). We asked to get some drinks taken off the bill which was initially rejected, this was confusing. In the end, they took some minibar drinks from our tab, which didn't feel comparable to a beachfront villa upgrade in terms of compensation.
All in all, a beautiful looking 5 star property but lacking in 5 star operations.
Tahiia
Se hospedó 4 noches en octubre de 2024