2/10 Terrible
Bonnie B.
29 jul. 2025
No le gustó: Limpieza
Deplorable
Upon arrival the property was dirty and in total disarray. It was under destruction, a full bucket of tools on the floor, tubes of caulking laying around. All the lights were on and there was a radio playing from the contractors that must’ve stepped out for a moment. It was totally unsafe to stay at this property because someone else had a code and was coming in and out. Our check-in time was 4 o’clock and this is at 7 o’clock in the evening. We had young children staying with us. The bedrooms upstairs Only had a bed in each room nothing else. The basement had a dirt floor and mold on the wall walls. The outside of the property was on, kept with weeds growing up through the sidewalks and garbage cans lined up against the door. The pictures that advertise this property showed rooms for a furniture, but as you will see with my pictures, most of that furniture was not even there. When I open the door to the closet, it completely fell off the hinges. I have tried for the last three days to get my refund and both the owner of the building and Verbo is refusing to reimburse me. I had to pay for a hotel room for three nights. VRBO did email me on this second day and said that the property had now been cleaned and I could check in. This was after I’ve already stayed in a hotel for two nights. I am so disappointed in VRBO. I thought it was a reputable company.
Bonnie B.
Se hospedó 3 noches en julio de 2025