We showed up Friday evening to find the soft hot tub off, temp was at 73 degrees, called for service, and lady Zakkiyah, said to let tub heat up. (Google said tub will take 18 hours to heat up). Leaves in tub. Never cleaned and lid was partially on. When we left tub was at 71 degrees, fire pit didn't ignite, and grill had aluminum foil wrapped over burners that never lit. Three empty gas tanks for us to use and one maybe half full.
Gate was found open. Trailer was cute. Awful bed to sleep in. We checked out the next morning as we couldn't grill out or enjoy the hot tub. Never heard from actual owner. Sent numerous emails and called customer service again. Sent pictures. Sunday night we received a notice that we would get the Saturday night fee of $82 refunded, plus $35.07 refunded to our card for inconvenience. We expected better customer service as in offering another place to stay or better refund since nothing was fixed or no one came out to help. Never will recommend Evolve or this place to anyone. Thanks to an unmemorable weekend!