We're not demanding clients & can shrug off some small faults & disappointments. Having been excited to stay at Nirvana Villa, we were disappointed in the end. Our check in time - 3.00pm & our host offered to extend to us an earlier time of 1pm. This did not happen & as we were near the villa at 12.56pm, I got a message to call the attendant when we landed from the airport to open the property, and we were then 5 Mins away. They arrived 45 mins-1hr later. We had reservations for 12.30 and our original plan was to get to the villa for 3pm without fuss.
After apologies we looked forward to a fine stay. No welcome drinks as advertised on the booking site however, we did get a few fresh fruits on our breakfast table. The rooms were nicely done and the pool fantastic. However though CLEAN, we had an Ants problem. And the rooms were not cooled properly. 1 med - sized fan and an AC Unit was not enough to cool the room when it was needed most, in the night it was HOT! The ants were everywhere, the kitchen/ living area /bathrooms and bedrooms. However, the bed sheets were clean and the beds very comfortable. Bath facilities were simply amazing.
The first morning, we did breakfast. The dishes that were available were more than enough which we appreciated, we lacked nothing there. We stacked the dishwasher and to our dismay, after fiddling with it for a good hour realized it didn’t work. The host confirmed the same and we unpacked it and washed up, which became an everyday thing and an inconvenience having paid for the amenity.
On the second evening, we got a leak in the bedroom upstairs. It rained, and water got into my friend’s suitcase. Of course, the leak was an unforeseen issue as mentioned by the attendant, and the flood that occurred in our downstairs bedroom (which she seemed familiar with – as if it happened before, whereby all our luggage remained on the floor with clothes still inside. Imagine our shock, when we asked if we could use the washer and dryer as advertised, and was told that we’re only allowed 1 load, that housekeeping would do. Sigh! There were 7 of us on this trip including the baby and ummm, washer /dryer was advertised on the booking site at no additional cost. Housekeeping little to non existent!
In conclusion, we enjoyed the company of each other & was able to get past these things that annoyed us. The pool was an absolute delight. The host promised to fix the issues mentioned however it really can't help us now.
