2/10 Terrible
Kelly
Viajó con su familia y niños pequeños, Viajó con su familia
9 ago. 2025
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I was so so disappointed with this stay. There is no AC, just free standing floor units in 3 of the 5 bedrooms. Those units leaked all over our luggage, which were on the floor bc there are no dressers or hangers. A tree had fallen on the roof, chimney was in pieces, seemingly dangerous. The hot tub did not work properly. There is no outdoor lighting expect for flood light which attracted every bug in the Poconos. The furniture on the deck was filthy and uncomfortable. The front deck furniture was covered in furniture covers, stagnant water and spider webs.
There was a leak in the basement (where 2 bedrooms and the game room are) after a storm bc the gutters were so clogged. A handyman came and did nothing about it but lock one of the basement rooms which had about an inch of water in it. The whole basement smelled musty and mold after this.
The fridge stopped working at one point and groceries had to be thrown away. Every windowsill was lined with dead bugs and spiderwebs.
I messaged the management team, they said they would ask for a partial refund for me but of course, I never heard back from them.
I’ve stayed in many homes in this development and have never been so disappointed. I’d think hard about booking a stay at this location.
Kelly
Se hospedó 5 noches en julio de 2025