2/10 Terrible
Heather J.
22 oct. 2024
No le gustó: Limpieza
Faulty BBQ ruined our stay - seeking our money back
Arrived Saturday afternoon to a lovely place, albeit fairly dirty which surprised us as we had 11 pages of cleaning instructions we needed to adhere to on our departure. Had to clean the BBQ thoroughly and noticed all the dials were loose and came off. Went to light the BBQ and it blew up on my friend Maureen. Her whole head caught on fire and 2 of us had to try and put it out - we got ice and cold water straight away and she was in shock of course. Lost a lot of hair, burnt nose, lips, eyebrows and eye lashes gone, 3rd degree burn on her left forearm, both hands and thumbs and forefingers. We had switched the gas off straight away and attended to Maureen, 1/2 an hour later I tried again being very wary - same thing happened when it blew fire at me and I lost quite a bit of hair including my whole fringe, complete loss of eyebrows and eyelashes. Called owner who had no compassion but to say have another drink and I will send the cleaner around. Cleaner arrived 5-10 minutes later and we explained what had happened and also showed the burns to our friends face and arm/han ds and my facial hair loss. He checked everything and then had a shot of lighting it and it blew up in his face also and caught his eyebrow on fire. He rang the owner and said there was a serious problem and he needed to get a new bbq! We could have taken Maureen to the nearest hospital at Minlaton but decided it would be better to keep all her burns iced. She was still in so much pain the next day
Heather J.
Se hospedó 2 noches en octubre de 2024