Chalets en Porto Moniz

"Excelente servicio "

"Comida repetitiva, en una semana no ha habido ensalada ni verdura ni potajes. Recogían las cosas a partir de las 19:45 teniendo la última hora de entrada a las 21. No hemos visto ninguna comida temática, a las 20 no quedaba nada. Situación buena y detalle de bienvenida también. El spa no funcionaba el jacuzzi"

"Lo que menos me gusto fue que casi nadie comparte la pensión completa, por lo que la elección de comida es muy poco variable. El desayuno inmejorable. "

"Vista incrível sobre o mar da costa norte da ilha da Madeira e das piscinas naturais do Porto Moniz. Amenities no quarto fantásticas, só tenham cuidado com o interior da chaleira, no meu caso tinha muito sujo colado no fundo da mesma, aspecto de bolor. Foi trocada por uma limpa após solicitar a receção. Alimentação: pequeno-almoço bom; cuidado com o jantar!!! O meu esposo ficou com uma intoxicação alimentar, passou a noite doente, hotel recusou responsabilidade e lavou as mãos dizendo que os alimentos estão dentro do prazo de validade , obviamente não é só a data que determina a qualidade do alimento. Embora tenha solicitado um termômetro na receção às 7am (já agora, não tinham) e informado sobre a noite caótica que tivemos devido ao jantar, ninguém do hotel nos contactou para saber estado de saúde do meu esposo, fizemos check-out e mais uma vez, ninguém quis saber de nada. Sugestão: evitem refeições neste hotel, se alguma coisa vos acontecer, ninguém quer saber! Aniversário de casamento e escapadinha de "relax" estragada da pior maneira. "

"Very nice hotel, great location. Service and food are good, but not at the level of a 5 star hotel. Especially at the Trapiche restaurant on the terrace, service was very slow and the staff not very professional, as they spent more time talking to each other in the corner than paying attention to the guests (it felt to a certain extent that they were not permanent staff or that they were training?). The Spa and the staff in the spa were top notch. As for the room, it was very nice but I did not realise it was one of those new design rooms where the shower is in the room and has no doors. While this was not a problem for me as I was on my own, the issue was not having a door, as the whole room got humid from the steam of the hot water and I could hear the water dropping at night after taking a shower. Could also hear my next door neighbours shower in the morning, which woke me up a couple of times. Also strange was the fact that to get to the indoor swimming pool, you had to walk outdoors in the terrace (not the case if you paid extra to use the spa facilities). So not great for a rainy day or when it's not too hot. Felt like the indoor pool was an after-thought in the hotel design. Overall, nice hotel but not necessarily as great quality as I was expecting from a 5 star."

"El exquisito desayuno. Muy completo."

"La comida creo que podría mejorar"

"Todo el personal fue muy amable y eficiente. Había un problema con el router de la habitación y el personal de mantenimiento se presentó rápidamente para solucionarlo. El hotel es hermoso y la ubicación inmejorable. "

"Great location, we weren't able to have breakfast but they kindly made us breakfast boxes to go. "