2/10 Terrible
Kim D.
2 ago. 2024
Le gustó: Limpieza
Beautiful Place but Property Management ruined family vacation
Great location and advertised with full amenities. We rented for 6 days for my family to get together to honor my father’s passing because he cherished family time in Florida. The trouble started in the morning, the tile floor in the kitchen was sopping wet. I thought that the ice maker was stuck. I mopped up the floor. However, the kitchen floor continued to flood, which indicated a bigger problem. I contacted the property management that night. Their initial response was to blame us for the flooding, but they did send a repair man to the property the following day. For the whole family vacation, we had a non-functioning refrigerator. We lost all the groceries and I had to buy multiple coolers and ice daily. With the repair man coming multiple times, mopping kitchen floor constantly, and frequent and multiple shopping trips for ice and to restock food left little time to enjoy time with the family and time in sharing memories of my father. I reached out to the property management again and was hoping for some reimbursement or compensation for our troubles. However, their response was unsympathetic. They responded that this huge problem met their standard 10% refund on their rental profit ($100). It wasn’t as much about the money, but the loss of family time, and the level of stress it created during an emotional week. I would not recommend this place or any other locations serviced by this property management. They are not customer friendly.
Kim D.
Se hospedó 6 noches en julio de 2024