2/10 Terrible
Christina P.
23 jul. 2025
No le gustó: Limpieza
DO NOT BOOK THIS PROPERTY! HOUSE HAS MICE AND ANTS! CUSTOMER SERVICE IS HORRIBLE! We arrived late 07/21. The driveway is broken and in pieces. There are no lights so please beware of your step. We came with teenagers and kids so were looking for the WiFi. There was no WiFi and the codes provided by the host did not work. The next morning we woke up to mice droppings in the kitchen and living room and all our newly purchased food opened and contaminated. We also had ants all over the upstairs bedrooms. Ants got into our luggage and clothes. I called the host at 7:35 on 919-302-7077 and informed him of the issue. I was told they would have someone come out and clean up and get pest control out. We ended up having to clean up. I did not hear anything from anyone until I called back at 5:04 the same day. The rep informed me this property is ran by a management company and she had never heard of my issues until then. I called Vrbo and messaged the host via the platform and sent pics just to be informed the host is out of the country so they couldn’t really do anything. I explained the reason why I was there and that there was no place for me and my family to go as everywhere was booked. We tried to make the best out of a horrible situation. The deck for the pool looks nothing like the listing. The chairs are broken and have not been cleaned. Woke up the next morning to more mouse dropping and ants. We left!
Christina P.
Se hospedó 2 noches en julio de 2025