Although I never met her, Roberta was very helpful in our correspondence by e-mail. I used Google translate to communicate but Roberta always replied in English – thank goodness!
We had taken a late flight and arrived by taxi at 10:30 p.m. at the nearest drop off point (outside the Hotel Caruso in the Piazza San Giovanni del Toro) to the apartment which is not accessible by car.
Claudia was waiting for us outside the Hotel Caruso and walked with us for the 100 or so yards to the apartment. Claudia was a pleasure to deal with and she had kindly brought a fresh pizza in case we were hungry.
The apartment was well provisioned but we had asked Roberta to put a carton of fresh semi-skimmed milk in the fridge which she had kindly done. Roberta seemed very willing to deal with any such request. The only thing missing was salt and a pepper mill – bring your own if you like black pepper.
The apartment was also well equipped including emergency lighting which came on during a 20 minute thunderstorm-induced power cut in Ravello. As is typical in Italy, there was no kettle. Italians expect us to use the espresso machine. The one in the apartment is first rate. Tea? Boiling water in a pan is no hardship.
Because the apartment is not accessible by car and parking in Ravello is limited, it's probably not worth having a car especially as the main square and shops are only a short walk away.
So, overall, a very pleasant experience in an apartment with the same view as the 5 star hotels just a few doors away. Like them, the apartment faces east so there is sun in the morning but not in the afternoon. The view is the best in Ravello and the balcony, although only about 70cm deep, is large enough to accommodate a couple of small chairs.
Finally, being a ground floor apartment, there is the possibility of someone in the apartment above making a noise and unfortunately the clack clack clack on tiled flooring that we heard every night at any time from midnight onwards (sometimes at 2 a.m.) was, it turned out, made by a lady of 90 who needed the bathroom and Roberta's best efforts to get her to wear soft soled shoes unfortunately failed. This is always a risk with apartments.
It was unusually cold, damp and cloudy in this May 2019 so the very effective central heating was very welcome. In any other year I'm sure I'd be saying the air conditioning worked well but it was definitely not required during our stay.