Pros-The home is adorable and has a cute deck with a creek that runs behind it. The kids loved playing out there and catching frogs. The community, bike paths and all surrounding are beautiful. Cons- first day I called Vacasa to ask how we get into the pools and they said there should be pool keys at the house, which there weren’t. Also there were zero instructions. They said to give them 10 minutes and we would be able to get in. Nobody ever called back, so one day down and no pool. I have three children so you can imagine the disappointment. Next morning I called again and they said they would have someone call me, because they didn’t know how to get into the pool. A women called who claimed to be the property manager and said I should have received an email about it, which I did not. In fact the only email I received day 2 was how to check out. Not very inviting. She then said, oh sorry I just got handed this property yesterday. No empathy, no how can I make this better. She said I could go to the rec center and get my pool keys. We went to the rec center to another disappointment, whatever had been entered was incorrect so we still couldn’t get the passes. I called the property manager again who just said, can you hand the phone to lady at the pool. The manager at the pool said she would educate her on how to input the passes correctly. The pool manager eventually got everything corrected. I never did here back from the property manager. We were only here for a very short weekend only 2 nights, so it would have been nice to have these this ready upon arrival. The communication was so poor and there is zero instructions regarding anything about the rec centers and accessibility. Hopefully they can get it together for the next guest as this place has so much potential.