6/10 Aceptable
Laura C.
7 ago. 2023
They gave us a different villa than what we originally booked.
Our experience with this listing was not the best. I booked this villa through VRBO months ago for my family to stay during my wedding weekend that was happening in Las Verandas. To my surprise at the time of check in, the property management told me that the villa I had booked was already rented through a different website and they were going to give me a villa much further away from Las Verandas and the beach club. After further discussion, they were able to find a villa on the same street as the original booking. Check in did not happened until after 4pm. When checking out, it clearly states on this listing that checkout time is 11am. However, they told us that the contract stated 9am. Jackie did say that they would give my family more time to checkout if they really needed it. I will thank Jackie for doing what she could to help us out, but I would not recommend renting through this property management company.
Laura C.
Se hospedó 3 noches en julio de 2023